Delivery & Returns

Delivery Service during Covid-19

Despite the restrictions in the UK, I'm still accepting & shipping orders. This may mean a slight delay if your painting is at my main studio rather than my temporary studio but you can always check with me first if your order is time sensitive. I appreciate your understanding during these unprecedented times and am so thankful for your support.

Delivery Service

All purchased artwork is carefully packaged for travel, giftwrapped to make it extra special when opening and is shipped using a trackable, insured service.

    All product prices are exclusive of delivery charges which will be presented separately and calculated at time of checkout unless stated otherwise in the product listing.

    UK Delivery:
    All orders are shipped by a carrier of our choice, are fully insured and aim to be delivered to you between 1-4 days after dispatch. Smaller items are usally sent using Royal Mail and larger canvases with a courier. Shipping costs are calculated at Checkout.

    Estimates for Shipping within UK
    £4.50 Small Artwork under the value of £50 or paper pieces up to 9x12"
    £9.50 Small Artwork no bigger than 30cm
    £22.00 Medium artwork no bigger than 45cm
    £45.00 Medium Canvas 45cm - 80cm
    £75.00 Extra Large Artwork over 90cm

    For canvases measuring above 80cm, you can have these shipped as they are or removed from the stretcher bars and shipped rolled - which is often more economical. A local framer will be able to offer a quote for restretching the canvas ready to hang and we can liase with them to ship directly to the framer if you prefer.

    International Delivery:

    We deliver Worldwide.  The logistics of shipping artwork internationally is actually quite tricky! Therefore the delivery costs displayed at checkout are best estimates. If the actual shipping costs vary more than £10 from those paid during the checkout process, you will be credited the difference or invoiced for the correct amount prior to dispatch. You will have the option to cancel at that time if you wish.

    For more economical shipping, I can remove the canvas from the stretcher bars and send it rolled -  simply drop me an email before or after checkout so that I can make the adjustment.

    Rest assured, all this is quite normal practice when buying original art online and you can always contact me in advance for accurate shipping quote.

    Please be aware that local import duties may be payable on receipt and that you, the purchaser, are responsible for paying these.

    Estimates for Shipping to Europe

    £12.50 Small Artwork under the value of £50 or paper pieces up to 9x12"
    £25.00 Small Artwork no bigger than 30cm
    £30.00 Medium Artwork < 45cm
    £55.00  Medium Canvas 45cm - 80cm
    £120 Extra Large Canvas over 80cm unless rolled

    Estimates for Shipping to Rest of World
    £15.00 Small Artwork under the value of £50 or paper pieces up to 9x12"
    £45.00 Small Artwork no bigger than 30cm
    £75 Medium Artwork < 45cm
    £120 Medium Canvas 45cm - 80cm
    £250 Extra Large Canvas > 80cm unless rolled

    Dispatch

    It's important tto me that your artwork  is carefully and securely packaged for travel so that it reaches you safely.

    I aim to dispatch smaller paintings within 4 working days upon receipt of your order.

    Medium to large paintings need a little extra time to be packaged and will be dispatched within 10-14 working days upon receipt of your order. Of course if I can ship them sooner, I will!

    If you need something by a specific date, please message me and I'll do my best to meet your deadline. 

    Returns

    I'm confident you'll be thrilled with your artwork and find it's better than expected but I want to make the purchase as risk free for you as possible. So if your order is not quite what you expected or just doesn't fit in with your colour scheme or decor, you may return it*.  Simple.

    3 easy steps to return:
    1. Please email hello@charlottekeating.com with the subject title "returns request" with your order number
    2. Ensure the items are undamaged and package the items safely for postage. You can reuse the packaging it came in for this
    3. Arrange for a courier to collect the parcel and return to us insured. We receomend a service like https://uk.interparcel.com, https://www.parcel2go.com or https://www.parcelmonkey.co.uk.

    It will be your responsibility to pay for all return postage charges and ensure the parcel reaches us safely. For your protection, it's important that you obtain a courier collection receipt in case the returned goods are lost or delayed in the post and you need to claim compensation. Goods are returned at the purchaser's risk.

    We're happy to offer a refund provided the products are received by us undamaged and in their original condition within 14 days of receipt (7 days for sale items). No goods shall be returned to us unless they are in no less condition that when we delivered them. 

    In cases where the return is due to a discrepancy in the order (as in we've sent you the wrong thing or it's damaged) you will not be responsible for the return delivery charge. When the return arrives back at our premises it will be assessed and should we conclude that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you.

    Once we have confirmed that the items are in resaleable condition, any refunds will be credited to the original payment method within 20 days. Please note that on returning part of a set, your discount will no longer be applicable to the remaining items. 

    *I'm afraid I can't offer returns on commissions or bespoke items made to order due to the personal specifications.