Delivery & Returns

Delivery Service during Covid-19

Despite the lockdown in the UK, I'm still accepting & shipping orders. This may mean a slight delay if your painting is at my main studio rather than my temporary studio but you can alsways check with me first if your order is time sensitive. I appreciate your understanding during these unprecedented times and am so thankful for your support.

Delivery Service

All purchased artwork is carefully packaged for travel, giftwrapped to make it extra special when opening and is shipped using a trackable, insured service.

    All product prices are exclusive of delivery charges which will be presented separately and calculated at time of checkout unless stated otherwise in the product listing.

    UK Delivery:
    All orders are shipped by a carrier of our choice, are fully insured and aim to be delivered to you between 1-4 days after dispatch. Smaller items are usally sent using Royal Mail and larger canvases with a courier. Shipping costs are calculated at Checkout.

    £4.50 Small Artwork under the value of £50 or paper pieces up to 9x12"
    £9.50 Small Artwork up to value of £125 and no bigger than 30cm
    £18.00 Medium artwork up to value of £250and no bigger than 45cm
    £45.00 Larger artwork up to 80 cm

    For canvases measuring above 80cm, please request a shipping quote. You can have these shipped as they are or removed from the stretcher bars and shipped rolled - which is often more economical. A local framer will be able to offer a quote for restretching the canvas ready to hang and we can liase with them to ship directly to the framer if you prefer.

    Shipping & packaging costs include packaging material costs, shipping costs and labour.

    International Delivery:

    We deliver Worldwide.  The logistics of shipping artwork internationally is actually quite tricky! So if a delivery charge is unavailable at checkout, please contect me so I can provide an estimate based on where you live and the size of your order. 

    International shipping costs are estimates only. If actual packaging & shipping costs vary more than £10 from those paid during the checkout process, you will be credited the difference or invoiced for the correct amount prior to dispatch. In cases where the shipping & packaging cost is more than etimated and you don't wish to pay the difference, you will have the opportunity to cancel your order before dispatch. Any credit remains at our sole discretion. Please email prior to ordering if you require an accuate shipping quote before ordering and I'll be happy to provide one.

    Please be aware that local import duties may be payable on receipt and that you, the purchaser, are responsible for paying these.

    Shipping & packaging costs include packaging material costs, shipping costs and labour.

    Guide for Shipping to Europe
    £12.50 Small Artwork under the value of £50 or paper pieces up to 9x12"
    £20.00 Small Artwork up to value of £125 and no bigger than 30cm
    £40 + Depending on location and size of artwork bigger than 35cm

    Guide for Shipping to Rest of World
    £15.00 Small Artwork under the value of £50 or paper pieces up to 9x12"
    £25.00 Small Artwork up to value of £125 and no bigger than 30cm
    £60 + Depending on location and size of artwork bigger than 35cm

    Dispatch

    It's important tto me that your order is carefully and securely packaged for travel so that it reaches you safely.

    I aim to dispatch smaller paintings within 2 working days upon receipt of your order.

    Medium to large paintings need a little extra time to be packaged and will be dispatched within 7 -10 working days upon receipt of your order. Of course if I can ship them sooner, I will!

    If you need something by a specific date, please message me and I'll do my best to meet your deadline. 

     

    Returns

    NEED TO RETURN ITEMS?
    No problem. If you wish to return any items to us, please complete the returns form enclosed with your order and include it with the items your are sending back. Please reuse our resealable biodegradable mailing sac to post back your returns!

    In order to keep our prices affordable, it will be your responsibility to pay for all return postage charges and ensure the parcel reaches us. For your protection, we recommend that you obtain a certificate of posting, which will enable us to action your refund or replacement should the returned goods be lost or delayed in the post. Goods returned to Charlotte Keating are returned at the purchaser's risk. You can either do this by visiting your local post office or arranging collection by an affordable courier like MyHermes who will happily collect from you.

    We're happy to offer a refund provided the products are received by us undamaged and in their original condition within 14 days of receipt (7 days for sale items). No goods shall be returned to us unless they are in no less condition that when we delivered them. 

    In cases where the return is due to a discrepancy in the order, you will not be responsible for the return delivery charge. When the return arrives back at our premises it will be assessed and should we conclude that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you.

    Once we have confirmed that the items are in resaleable condition, any refunds will be credited to the original payment method within 20 days. Please note that on returning part of a set, your discount will no longer be applicable to the remaining items. 

    HOW TO RETURN
    1. Please complete the returns form and enclose it with the items you are returning within 14 days of receipt to Charlotte Keating, Returns Department, 7 Claremont House, High Street, Lydney, Gloucestershire, GL15 5DX, England.
    2. Ensure the items are undamaged and secured in their original packaging.
    3. Package the items safely for postage. You can reuse our re-sealable mailing bags for this.
    4. If you do not know your order number (if you have received a gift for example) and you require an exchange, please also provide your name, a delivery address and the gift givers name so we can action the exchange.